Effective Date: [Insert Date]

At BLR Jolly Rides, we value customer satisfaction and strive to provide a seamless rental experience. Our refund policy outlines the circumstances under which refunds may be granted.

1. Cancellation Refunds

• Full Refund: Cancellations made at least 7 days before the scheduled booking date are eligible for a full refund.
• No Refund for Late Cancellations: Cancellations made within 7 days of the booking date are non-refundable. However, customers can opt to postpone their booking subject to vehicle availability.

2. Refunds on Security Deposits

• Refundable Security Deposit: A refundable security deposit of INR 5000/- is collected at the time of vehicle pickup.
• Conditions for Refund: The security deposit will be fully refunded upon the safe return of the vehicle, provided there are:
  • No damages to the vehicle.
  • No traffic fines or violations.
  • The fuel level matches the level at pickup.
• Deductions: Any fines, damages, or discrepancies (e.g., fuel levels) will result in appropriate deductions from the security deposit.

3. Partial Refunds

• Postponed Bookings: If a customer postpones their booking, any payments made will be adjusted to the new rental date. No additional refund will be issued unless the booking is canceled 7 days in advance of the new date.

4. Refund Process

• Processing Time: Refunds are processed within 7-10 business days from the date of cancellation or vehicle return, depending on the mode of payment.
• Payment Method: Refunds will be issued through the original payment method used during the booking process (e.g., bank transfer, online payment, etc.).

5. No Refunds

• Non-Refundable Services: Certain fees, such as tolls, state permits, or fines, are non-refundable.
• Late Returns: If the vehicle is returned late beyond the grace period, additional charges for the next day will apply, and no refund will be granted for that period.

6. Disputes and Claims

• Refund Disputes: If you believe you are entitled to a refund that was not issued, please contact us at blrjollyrides@gmail.com or +91 8152999699 with your booking details.
• Resolution: We will investigate the claim and provide a resolution within 10 business days.

Contact Information

For any refund-related queries or issues, feel free to contact us:

• Email: blrjollyrides@gmail.com
• Phone: +91 8152999699
• Address: No 39, 2A Cross, Nagarbhavi, BLR – 560072

BLR Jolly Rides
Affordable Car Rentals
Website: www.blrjollyrides.com

This refund policy is subject to change without notice.